Our system upgrade is complete and we are excited to welcome you onboard the NEW Member Experience at CODE. We have planned for this upgrade for over two years and are excited about the improvements and increased functionality to allow us to serve you better. There are so many improvements that you can look forward to including:
- Brand New Access 24/ Online Banking & Bill Pay
- New Mobile App & Mobile Deposit
- New Telephone Personal Audio Teller (PAT)
How to Log into the New Access 24/Online Banking
The first time you log in to the new Access 24 Online Banking, you will need to enroll.
To enroll, you will need to know the following information for the account you wish to access:
- Social security number for the primary account owner
- Member number
- Email address associated with the account
- Phone number associated with the account
Two-Factor Authentication for Online Banking – You will receive a code via text message, phone call or using a special Authenticator App. You will then enter that code when promoted. Once the code is received, you will have the option to set up biometric log in (facial recognition or fingerprint).
Account Nicknames – You will need to re-establish account nicknames, if any existed prior to the system upgrade by selecting Options, then Customize Account Names.
Online Banking History – History prior to the upgrade will be unavailable within Online Banking. However, you may review your account history on your eStatements.
There will be New Bill Pay within Access 24-
You will be prompted to read and accept the “Enroll in Bill Pay” disclosure on your first login. Your current payees, history and scheduled payments will then be available. You will not need to re-enter your Bill Pay information.
If you are using Bill Pay for account to account transfers, you will need to use the “Transfer Funds” tab within Access 24 to set these up instead of using Bill Pay.
Any one-time or recurring bill payments scheduled between Wednesday, October 28, 2020, through Monday, November 2, 2020 will still be delivered. You will not be able to view or make any changes to them until Tuesday, November 3, 2020 after the system upgrade is complete.
What will not change:
Checks: You can continue to use your current checks after the system upgrade. YOU WILL NOT NEED TO ORDER CHECKS until you deplete your current supply.
Debit Cards: Your CODE Visa debit card will remain active. You will not receive a new card.
Credit Cards: Your CODE Visa credit card will remain active. You will not receive a new card.
Automatic Loan Payments: Automatic loan payments transferred from your CODE Credit Union checking or savings account will continue to process as normal. Funds will be debited from the designated account and credited to your loan on the date you have specified.
Direct Deposits, Automatic Payments, and Transfers:
Direct deposits (including payroll deposits, Social Security, Supplemental Security Income (SSI) benefits, or other regular deposits) and existing automatic payments to or from any of your CODE CU accounts WILL NOT be affected by the system upgrade and will continue to be processed as usual. You will not need to contact any businesses that withdraw or deposit funds from or into your CODE CU account. In addition, automatic transfers between your respective CODE CU accounts (ex: from your CODE CU Checking account to your CODE CU Savings account) WILL NOT be affected.
Rates: All current loan and deposit account rates will remain the same.
Balances: All balances will transfer accordingly.
Share Certificate Maturity Dates: All maturity dates will remain the same.
Payment Dates: All payment dates will remain the same.
Most importantly, one thing that will NOT change is that we are invested in YOU. Here at CODE Credit Union, our mission remains to provide you with a wide variety of products of services to make your financial lives easier. Be sure to watch your email for ongoing announcements regarding what you need to know before, during and after the system upgrade. If you’re not signed up to receive emails, scroll to the bottom of the page and enroll.