Hello CODE Credit Union members

At CODE Credit Union, we are focused on continuing to serve our members. However, we are also focused on putting practices into place to protect our staff, our members, and limit the spread of this virus. We are closely monitoring the COVID-19 situation and taking guidance and recommendations from national, state and local health agencies.

To preserve member and staff member health, CODE Credit Union lobbies will be closed effective Saturday, March 21st, 2020 until further notice. We are committed to continuing to serve our members. Please utilize drive through access. Appointments can be scheduled as necessary at all three locations. Call 937-222-8971 to make an appointment.

Social Distancing may keep us apart, but rest assured, you will still have access to your money.

Drive through access: 355 W. Monument Ave, downtown Dayton and 415 W. National Rd., Englewood.

Night depository at all three locations

ATM access: Find a service charge free ATM through Alliance One®

Utilize CODE’s 24/7 account access options (www.codecu.org) to check balances, transfer funds and deposit checks:

If you are not enrolled in Access 24/online banking or Mobile Banking and you need assistance with the process, our Call Center is open and ready to serve you Monday-Friday from 8:30-5:30. Call us at 937-222-8971.

What we are doing to help members through this challenging time:

  • Signature Loans as low as 5.99% APR with NO PAYMENT FOR 90 days.*
  • Docu-Sign electronic signature services are available for most account and loan needs.
  • Temporarily waiving the fee for telephone transfers performed by our call center.
  • Loan extensions for up to 90 days.**
  • Waiving late fees for credit cards and other loans.**
  • Waiving early withdrawal penalties on time deposits.**
  • Effective 4/2/20, all consumer Visa® credit cards (excluding Secured Visa cards) that are not more than 30 days late on the current payment will automatically receive a $1,000 increase in the current credit line.
  • Curbside service for debit card reorders. Call ahead so we can have it ready for you.
  • Night drop will be still be available at all locations, including Mad River Station.

*Subject to credit qualifications and subject to change without notice.
**Upon member request, with manager approval.

What we are doing to protect the health of staff and members:

We are working with our cleaning partners to be more diligent at disinfecting all traffic areas and maintaining a safe environment for staff and members.

Per the CDC’s recommendation, social distancing practices are being implemented for all CODE staff and members who need to enter our branches. This involves avoiding mass gatherings and maintaining 6 feet of space whenever possible to limit the ability of the virus to spread.

Our staff is taking steps to practice good hygiene in our branches including:

  • disinfecting surfaces at regular intervals
  • washing hands and/or using hand sanitizer after each interaction.

We are encouraging staff and members to stay home:

  • if exhibiting the symptoms including fever above 100.4 F, excessive cough, prolonged headache and/or excessive nasal congestion.
  • until fever free for at least 24 hours without the use of fever reducing medications

For information on ways to prepare your household:

Protect yourself from cybercrime:

Make sure you receive news and information about COVID-19 from official sources like the U.S. Center for Disease Control or the World Health Organization. Please be aware of cybercriminals using this time to create scams in an attempt to steal your personal information or infect your devices with harmful malware. For example, there has been a recent report of a fraudulent email that appeared to be from the CDC Health Alert Network claiming to provide a list of local cases. To access the list, recipients were instructed to click on a link in the email and then input personal information. As always, DO NOT SHARE YOUR PERSONAL FINANCIAL INFORMATION with anyone who contacts you requesting it.

While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, our focus is on serving our membership. We have the people, technology, products and services in place to continue our vision of making members’ financial lives easier.

Thank you!
Scott Rutherford
President and CEO
On behalf of the CODE Board of Directors